Refund policy
Last Updated: 01 May 2025
At Jay Shankar Lamboti, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns
- We accept returns only if the product received is damaged, defective, or incorrect.
- You must initiate a return request within 48 hours of delivery.
- To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
2. How to Request a Return
- To initiate a return, please contact us via WhatsApp or call at 8686689494 or email us at jayshankarlamboti02@gmail.com with your order details and reason for return.
- Our team will guide you through the return process.
3. Refunds
- Once we receive your returned item and inspect it, we will notify you of the refund approval status.
- If approved, your refund will be processed within 5–7 business days to your original method of payment.
4. Non-Returnable Items
- Items that have been used or damaged after delivery are not eligible for return.
- Customised, made-to-order, or discounted items (sale items) are not eligible unless damaged or defective.
5. Cancellation Policy
- You may cancel your order before it is shipped. Once shipped, the order cannot be cancelled.
- To cancel, contact us immediately via phone or WhatsApp.
6. Contact Us
- Call / WhatsApp: 8686689494
- Email: jayshankarlamboti02@gmail.com